Returns & Exchanges Policy
The cost of delivery depends on the size, weight and value of your order. To find the exact cost of shipping for your order, simply add the items you want to your basket, and the shipping cost will automatically update in your basket.
International Shipping (outside of Canada) may incur customs/duty and is at the expense of the buyer.
Canadian orders over 150$ ship for free, International orders over 200$ ship for free!
If you change your mind on your purchase, you have a full 30 days to return it for a refund subject to some exclusions set out below. All goods must be unused, in a saleable condition and in there original packaging with all labels still attached. There are some exclusions to our 30 day returns policy, which are detailed below (unless faulty or not as described):
Products received over 30 days ago
Products that have been opened or unsealed
Products returned in an unsatisfactory condition
Please note, that we reserve the right to refuse a return if we believe the purpose was for stock trading/reselling and not personal use.
Returned items will be checked by one of our specialists to ensure they meet the criteria set out in this Returns and Exchange policy.
Please note if you return items which are outside our Returns and Exchange policy we will be unable to process a full refund. We will contact you in such circumstances
We cannot offer exchanges for unwanted items; please place a new order for any alternative items you require. All refunds will be issued to the original payment method on the order within 7 days of receipt at our warehouse or once the item has been checked by one of our specialists.
For packages believed to be lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date.
REFUNDS: If we've let you know that we've refunded you, don't worry it's on its way! If you've paid by PayPal your funds will have been refunded to your PayPal account. Refunds to credit cards can take up to ten banking days to appear in your account.